999e Privacy Policy —
Your Data Is Safe With Us

1Introduction & Our Commitment

999e believes your personal data belongs to you. This Privacy Policy exists for one reason only — so you know exactly what we do and don't do with your information.

The 999e Privacy Policy is built on Bangladesh's prevailing data protection standards and international best practices. We never sell your data to third parties, use it for advertising, or retain it beyond what is necessary.

By using the 999e website or app, you are considered to have accepted this Privacy Policy. We recommend reading it in full.

2What Data We Collect

When you register an account or use our services, we collect certain information — solely to provide you with a better experience.

3How We Use Your Data

Collected information is used only for its intended purpose. 999e never uses your personal data for unrelated activities.

• To create, manage, and secure your account — this is the most fundamental use of your data.
• To process deposit and withdrawal transactions and maintain transaction history.
• To complete KYC verification and comply with anti-money laundering regulations.
• To send you relevant bonus and promotional offers based on your preferences — but only with your consent.
• To maintain platform security and detect fraudulent activity.
• To improve customer support and resolve your issues faster.
• To meet legal obligations — such as complying with government directives or court orders.

4Data Sharing & Third Parties

999e never sells your data. In certain limited circumstances, however, some information may need to be shared with third parties.

• Payment Providers: Necessary information is shared to process transactions via Mobile Banking, Nagad, or Rocket. This data is used solely for transaction purposes.
• Game providers: Certain technical data (such as session IDs) may be shared with licensed game providers for the purpose of running games.
• KYC verification services: Documents are shared with approved verification service providers for identity verification purposes.
• Legal authorities: We are legally required to provide information in response to valid court orders or official requests from government agencies.
• Cybersecurity: Limited data may be shared with security partners for fraud detection and platform protection.

5Cookies & Tracking Technologies

999e uses cookies and similar technologies to improve your experience on the website and app. Cookies are small text files stored on your device.

• Essential Cookies: These are essential for keeping your login session active and ensuring security. They cannot be disabled.
• Functional cookies: Used to remember your language preference, game settings, and similar preferences.
• Analytics Cookies: Helps us understand which pages receive the most traffic — no personal data is involved.
• Session Storage: Used to store temporary data during gameplay; automatically cleared at the end of a session.

6Data Retention Period

999e does not retain data beyond what is necessary. Every piece of information has a defined retention period, and data is securely deleted once that period expires.

• Profile and identity data is kept for as long as your account is active. Following account closure, it may be retained for up to 5 years for legal compliance purposes.
• Transaction history is typically retained for 5–7 years in accordance with financial regulations.
• KYC documents are retained for 3 years after verification is complete, then securely destroyed.
• Gaming logs and activity data are typically retained for up to 2 years.
• Customer support conversations are retained for 1 year, then deleted.

7How We Protect Your Data

999e uses industry-leading security technology to protect your data, with multiple layers of protection in place to prevent unauthorized access.

• SSL/TLS encryption: All communication on the website and app is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Enable 2FA on your account to add an extra layer of security.
• Firewall & DDoS Protection: Advanced firewalls and DDoS mitigation systems are actively in place to protect our servers.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Restricted Access: Only authorized staff can access the data they need — not everyone has visibility into all information.
• Data Backup: Your data is backed up across multiple secure servers to prevent any risk of data loss.

8Your Rights

Under the 999e Privacy Policy, you have certain important rights regarding your personal data — and you can exercise those rights at any time.

• Right to Know: To find out what personal data we hold about you, submit a request to our support team — we will respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction at any time.
• Right to Erasure: If you close your account, you may request deletion of any data we are not legally required to retain.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can object to marketing communications or certain types of data processing at any time.

9Child Protection Policy

999e is an adults-only platform. Use by anyone under 18 is strictly prohibited, and we never knowingly collect information from children or minors.

• Date of birth is verified at registration. Accounts cannot be created by anyone under 18.
• If we discover that an account was created by someone under 18, the account will be closed immediately and all collected data will be deleted.
• If a parent or guardian suspects their child is using this platform, please contact our support team immediately.

10Policy Updates & Contact

999e may update this Privacy Policy when necessary. Users will be notified in advance of any significant changes.

• For significant changes, you will be notified at least 7 days in advance.
• Continued use of the platform after an update takes effect will be considered acceptance of the revised policy.
• You can check the "Last Updated" date at the top of the page to see when the policy was last changed.
• For any privacy-related inquiries, email us at: [email protected]