Gaming should always be about enjoyment — but that enjoyment should not come at the expense of the rest of your life. 999e believes responsible gaming is not just about setting limits; it is a form of self-care. We are here to make sure playing always remains a positive experience.
Responsible gaming means enjoying gaming as a controlled form of entertainment — where you decide how much time and money you spend. At 999e, we take this seriously because our players' well-being comes first.
Many people assume online gaming is inherently risky. But played responsibly, it is as normal a form of entertainment as catching up with friends. Problems arise only when gaming begins to affect other areas of life — family, work, health. 999e wants every member to stay well and happy.
The responsible gaming policy at 999e is built on real-world experience. We understand that what starts as fun can sometimes become a habit. That is why our platform offers tools and services to help you stay in control — on your own terms, at your own pace.
999e operates in accordance with responsible gaming standards in Bangladesh. Our goal is to create a safe, transparent, and enjoyable gaming environment where everyone can play with peace of mind.
Problem gaming doesn't develop overnight — it builds up gradually into a habit. If you notice any of the signs below, it's important to act quickly. 999e is always here to help.
If you recognize any of these signs in yourself, contact 999e support right away. We will not judge — we will help.
999e has built several effective tools to give players more control. These tools are completely free and available to use at any time. Choose what works best for you.
Contact 999e support or go to your account settings to activate these tools. Changes are recorded and the system automatically enforces the limits you set.
Self-exclusion is the most powerful responsible gaming tool available. If you feel that gaming is having a negative impact on your life, this is the option to choose. 999e respects that decision and acts on it without question.
Contact the 999e support team via email or live chat to request self-exclusion. Your identity will be verified.
6 months, 1 year, 2 years, or 5 years — choose the duration that works best for you.
Your account will be fully closed as soon as the request is received. No games, deposits, or bonuses will be accessible.
Once the period ends, you can review your situation at your own pace. The decision to return is entirely yours — no pressure.
If you attempt to open a new account while self-exclusion is active, that account will also be closed. This rule exists solely to protect you.
Read through the questions below and answer them honestly. If you answer "Yes" to three or more, please reach out to 999e support.
Do you feel the urge to play again to win back money you have lost?
Have gaming habits caused arguments with family or friends?
Are you regularly spending more than your budget?
Have you tried to cut back or stop gaming but been unable to?
Do you feel restless or irritable when you are not gaming?
Have you had to borrow money to cover gaming expenses?
Is gaming affecting your focus at work or in your studies?
Does taking a break from gaming feel difficult?
These questions are not here to judge you — they are here to help you become more self-aware. Seeking help when there is a real problem takes courage.
999e enforces a strict 18+ policy. Age is verified at registration, and KYC documents may be requested if there is any doubt. Keeping minors away from gaming is a shared responsibility between us and families.
Opening an account under the age of 18 is strictly prohibited. Any such account discovered will be closed immediately.
999e is strictly for players aged 18 and over. Keeping minors away from gaming is our shared responsibility.
Your identity will be kept completely confidential. Do not hesitate to reach out for help.
We do not just offer games — ensuring a safe and enjoyable experience is equally part of what we do.
At 999e, a player's mental and financial well-being always comes before profit. When things go wrong, we are the first to offer a helping hand.
Deposit limits, session timers, loss limits — all tools are readily available in your account. Play at your own pace, on your own terms.
If our system detects unusual gaming patterns, it automatically sends an alert and the support team will reach out if needed.
We regularly publish guides and information on responsible gaming to help players make informed decisions.
Strict age verification and KYC measures ensure that no minor is able to access the platform.
If needed, 999e can connect you with professional counselling and mental health support. You don't have to face this alone.
These tools are always available free of charge at 999e to support responsible gaming.
Set a maximum limit on your daily or monthly deposits.
Set a loss limit for a specific period. You'll receive an alert the moment you hit it.
Decide in advance how long you will play. When the time is up, you will receive a break reminder.
Take a temporary break of 24 hours to 6 weeks, whenever you need it.
Option for a long-term break lasting from 6 months up to 5 years.
Here are answers to the most frequently asked questions.